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Servicing & Maintenance

Providing Reliable And Professional Service 

When making the important decision to invest in any new automatic door solution, it is as important to ensure your investment is protected by a dedicated planned preventative maintenance (PPM) agreement, along with reactive servicing support, throughout the lifetime of the product. We understand that your business needs to remain open to customers at all the right times and security and safety must be a priority for all. That is why our dedicated service and maintenance division is trusted by high-profile retailers, banks and supermarkets and smaller businesses alike to get the job done in an efficient, safe and timely manner.

A Safe Pair Of Hands 

record uk provides a true professional and bespoke 365 and 24/7 network of support for around 28,000 automatic doors across the UK. With our team of over 80 service engineers all being directly employed, ADSA (Automatic Door Suppliers Association) trained, and fully qualified to the latest BS7036/EN16005 automatic door legislative standards, you can be assured of the best service when you need it.

record operates an in-house helpdesk in Hamilton, which is the UK national headquarters, and where all service and maintenance operations are co-ordinated. The professional Regional Planning team operate sophisticated software to enable real time visibility of location and operation of jobs for all service engineers allowing them to deploy the staff closest to your business. record also employ an in-house, knowledgeable and experienced out-of-hours service team to provide instant advice and emergency attendance support when required at the most critical times.

Asset Management

To ensure full and detailed management of any automatic door estate, a total understanding of the assets must be the primary focus. record is fully committed to providing each client with a service not  simply to service and repair the automatic doors, but to comprehensively manage the assets in their entirety.

With over 10 years’ experience in maintaining mixed manufacturer estates, record has built up a comprehensive knowledge of industry wide products, which is clearly demonstrated in all existing long standing client contracts. Not all automatic door estates consist of doors from the same manufacturer, and it is therefore the ongoing aim of record to continually expand its expertise in order to provide the levels of national service and bespoke support that will continue to benefit all clients.


record is committed to providing a first fix on attendance as this is paramount in ensuring costs are kept to a minimum, and all automatic doors are operating to their full capacity at all times. In order to support this commitment, record engineers are fully equipped to carry out works wherever possible, by continually updating access to a variety of manufacturer parts through van stock and by providing access to in house technical support and recommendations.

Choosing record uk as the number one option for both new automatic door solutions and the provision of 247 service and maintenance support provides increasing quantifiable cost benefits through linking capital spend to reduced spend of servicing, and an ongoing life cycle cost reduction.

record  offers various bespoke service packages, tailored to suit each individual requirement for automatic doors. Call 0330 058 2688 or email today and let record manage your assets for you.