Report a fault on your Record Automatic Door

If you are experiencing a problem with your door, please check our common BDE errors as you may be able to resolve the issue without an engineer call out. In the event this doesn't help you, please fill out our Report a Fault Form below.

Please note, if you have any files or photos to help us understand your fault, there is a section at the end of the form, where you can attach them.

For details on when you can expect an engineer, once the Report a Fault Form has been completed, please click here

Name

Name of Company Reporting Fault

Company Address

Company Postcode

Customer Telephone No.

Customer Email

Site Name

Site Address

Site Postcode

Site Contact Name

Site Telephone No.

Door Asset Tag

Door Location

Description of Fault

Can doors be opened/closed manually?*

Yes

Can doors be secured?*

Yes

Purchase Order No or Reference

New Customer?*

Yes

Please fill out the «New Customer Account Form». Once completed, please save this form and attach it to the Select files section below.
Link «New Customer Account Form»

Invoice Name and Address

Fault Code Present?

Any Other Information

Send a copy of this enquiry to my e-mail address