Report a fault on your Record Automatic Door

If you are experiencing a problem with your door, please check our common BDE errors   as you may be able to resolve the issue without an engineer call out. In the event this doesn't help you, please fill out our Report a Fault Form below. 

Please note, if you have any files or photos to help us understand your fault, there is a section at the end of the form, where you can attach them.

For details on when you can expect an engineer, once the Report a Fault Form has been completed, please click here 

Can doors be opened/closed manually?*
Can doors be secured?*
New Customer?*
Please fill out the «New Customer Account Form». Once completed, please save this form and attach it to the Select files section below.
Link «New Customer Account Form»