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Service & Maintenance



Protect Your Investment

record uk is the largest direct provider of automatic door services in the UK. With over 80 directly employed service engineers, we provide a true 365, 24/7 provision of services from Planned Preventative Maintenance (PPM) through to critical reactive attendance nationwide. 

Currently responsible for over 28,000 automatic doors, we are the contracted provider of services to a number of major UK National clients whilst offering a local and personal service at all times to a highly diverse range of customers. 

As a founder member of ADSA (Automatic Door Suppliers Association) all record uk engineers are trained in-house and fully qualified to the latest BS7036/EN16005 Automatic Door standards to ensure the highest quality of service delivery to all our clients at all times.


Asset Management - what, where and in what condition!

record uk offers a program of bespoke reporting for automatic doors, which can be dictated by each of our customers’ individual needs.  We provide innovative PPM reporting, automated engineer work reports and a tailored program of asset management to ensure clients always have a clear understanding of their automatic door estate at all times.  

 


Focus on First Fix

We pride ourselves on the quality of our directly employed Service engineers and our mixed manufacturer capabilities. All record uk engineers are based remotely across the UK and hold a wide array of van stock, supporting various types of automatic doors and manufacturers, to ensure First Fix wherever possible. 

We work closely with our clients to understand their needs, adjusting our parts to suit a variety of estates and subsequently ensuring the best possible solution and fix in the first instance wherever possible, avoiding the need for costly return visits. 


Extended Warranty

Our focus is primarily on protecting your investment and ensuring the best possible long-term solution for ongoing maintenance and reactive attendance at all times.  In addition to our market-leading provision of maintenance services, record uk offers an extended warranty on all new installations, providing a 2 Year (24 month) solution to dramatically support lifecycle costs and the ongoing operation of all new automatic doors.  Please call us on 01698 376411 to discuss your warranty options.

Choosing record uk as the number one option for both new automatic door solutions and the provision of 24-7 service and maintenance support provides increasing quantifiable cost benefits through linking capital spend to reduced spend of servicing, and an ongoing life cycle cost reduction.

Call 0330 058 2688 or email service@recorduk.co.uk and let record manage your assets for you today

 

Case Studies

record uk - Partner of Choice for Caledonia Housing Association
record uk - Partner of Choice for Caledonia Housing Association

Caledonia Housing Association is a prominent figure in Scotland’s housing market, providing high-quality affordable housing for people with housing needs. In total, they manage over 4,000 homes across 8 local authority regions in Scotland.

The Brief

In 2018 Caledonia Housing Association required a high quality, reliable and cost-effective automatic door solution for one of their schemes.

The Solution

After initially being chosen to provide a solution, record uk is now the partner of choice for Caledonia Housing Association for the supply, installation and maintenance of their automatic doors and currently services 26 doors over 14 housing schemes.

The assets, which consist of a mix of bi-folding, swing and sliding automatic doors, benefit from fully compliant BS EN16005 service inspections twice a year and following a series of upgrades and repairs, are now predominantly manufactured by record uk.

Mark Hebner from the Technical Compliance Office commented " The service from record uk has been excellent. They have successfully supported Caledonia Housing Association with lifecycle management, upgrades, condition and asset reports and reactive service support for our automatic doors, responding to any emergency call-outs within 4 hours. I would highly recommend record". 

 

Maintaining Openings at Swansea University
Maintaining Openings at Swansea University

Bay Campus, one of two stunning campuses at Swansea University, is a state-of-the-art facility with direct access to the beach and the seafront promenade. It is home to the College of Engineering, the School of Management, and the Computational Foundry and has 2,000 student rooms of varying sizes.

Installation

Currently, there are over 20 record doors installed on the campus. record STA 20 sliding doors can be found on the main entrances to the Great Hall, Engineering College, School of Management and the library, to ensure the efficient flow and safe movement of large numbers of students, whilst complementing the overall look and style of the modern campus. record DFA 127 Swing Door Operators, which are almost silent in operation, have been fitted on other entrances to the Campus to automate new and existing doors quickly and economically.

Service

record has been the contracted provider for PPM and reactive servicing for all the automatic doors on the Bay Campus since 2015.  As part of our service offering, our engineers not only maintain doors properly to improve their condition and reliability but they also recommend solutions to any problems. In Swansea's case, being directly on the beach has led to many difficulties with sea salt corrosion affecting the doors.  Having looked at this tirelessly, our engineers have come up with a solution to weatherproof the operators to avoid unnecessary maintenance costs in the future.

Garry Barlow, Electrical Officer at the Bay Campus commented, "I'm impressed with the level of service we receive from record, their service engineers are professional, efficient and reliable. The Bay Campus is situated in a challenging environment, however, they will go out of their way to find ways to make our doors more robust and less susceptible to the elements, whilst ensuring they operate safely at all times".

record appointed partner for McDonald's in North of England & Northern Ireland
record appointed partner for McDonald's in North of England & Northern Ireland

McDonald's has been operating in the UK for over 40 years and has contributed £40bn to the UK economy and supported countless suppliers, employees and communities.  As part of a national refurbishment programme, record became the appointed partner for McDonalds in 2016 as the supplier of all new automatic doors throughout the North of England and Northern Ireland. 

Provider of Planned Preventative Maintenance 

The strength in this partnership, due to the highest quality standards for installations and project management, has subsequently developed to engage record as the provider of all Planned Preventative Maintenance, reactive servicing and extended warranty support across 171 leading McDonald's restaurants. 

Offering a true 365 and 24/7 network of national support, record ensures that all restaurants benefit from critical attendance whenever required, which is vital to the ongoing operation of all automatic doors across this household name of dining establishments.  All maintenance is carried out by fully trained BS7036/EN16005 Service Engineers in line with a mandated scope of works to support critical Health and Safety requirements at all times. 

With an ongoing programme of refurbishments and upgrades, record is proud to continue this journey with McDonald's to ensure a market-leading service for many years to come!

 

record contracted service provider for Storage King
record contracted service provider for Storage King

record is proud to be the contracted provider of PPM and reactive servicing to the automatic doors across all UK Storage King sites. Operating out of 26 locations across the UK, Storage King offers a range of services for their customers across personal, business and student storage solutions.  

With a continually high level of pedestrian traffic in their busy stores, ensuring the automatic doors continually operate to optimum standards is key to maximising their business. Emma Chesterton-Kay, Acquisitions and Development Manager for Storage King, gave testament to our service levels, stating “the service from record has been exceptional - by far the best sliding door company we have come across!”.  

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