BDE Identification Error Codes And How to Solve Them
Not every issue with your doors will require an engineer to come out. Here is a list of the 11 most common BDE errors you might experience with your doors, including how you can resolve them and which codes will need an engineer to be called out.
To reset your BDE or to change its mode of operation view our step-by-step guide.
To download a PDF copy of the below BDE errors, click here.
If you are experiencing an error that is not on this list please use our Report a Fault Form.
The error codes below can be resolved without calling an engineer out
59 - SIS>60sec Active
The sensor in the middle of the door has been activated longer than 60 second.
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
The door sensors may also need to be wiped clean.
47 - SIO>60sec active
Sensors at the side of the door have been activated longer than 60 seconds and the door will open very slowly.
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
59 - ELS>60sec active
The photocell light beams that cover the threshold area of the door have been activated longer than 60 seconds.
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
5 - AKA>60sec Active
The outside radar has been activated longer than 60 seconds.
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
48 - NSK/SOK Activated
The fire alarm signal has been activated to the doors.
Solution
Please reset fire alarm.
3 - AKI>60sec Active
The inside radar/activation device has been activated longer than 60 seconds
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
The following error codes might be resolved without calling out an engineer
If unsuccessful please fill out our Report a Fault Form
55 - Power Failure
The mains power supply to the doors has been switched off.
10 - Locking Error
This indicates that the lock has not engaged correctly.
Solution
Place the doors to fully open and try to relock once again - if this is not successful please raise a call.
Door can be put to manual and closed and locked via the manual locks.
14 - VAK Defective
Solution
Please follow procedure as in number 10 for locking error.
61 - SSK Active
Breakglass/Fire alarm/morning entry keyswitch is activating the door.
Solution
- Check morning entry key switch is in start upright position as can be pulled out once turned
- Access control could be holding signal
- Has break glass been pressed?
- Check fire panel
The error code below will require an engineer to be called out
Please fill out our Report a Fault Form
11 - BAT Capacity
The emergency battery requires attention.
Solution
Please raise a non urgent callout. Door can be closed manually and locked.
