BDE Error Identification
Not every issue with your doors will require an engineer call out. Below is a list of common BDE errors you may experience on your doors, with measures on how to resolve them.
To reset your BDE or to change its mode of operation view our step-by-step guide.
To download a PDF copy of the below BDE errors, click here.
If you are experiencing an error that is not on this list please use our Report a Fault Form.
59 - SIS>60sec Active
The sensor in the middle of the door has been activated longer than 60 second.
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
The door sensors may also need to be wiped clean.
47 - SIO>60sec active
Sensors at the side of the door have been activated longer than 60 seconds and the door will open very slowly.
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
59 - ELS>60sec active
The photocell light beams that cover the threshold area of the door have been activated longer than 60 seconds.
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
5 - AKA>60sec Active
The outside radar has been activated longer than 60 seconds.
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
3 - AKI>60sec Active
The inside radar/activation device has been activated longer than 60 seconds
Solution
Please ensure that there are no objects or people in the field of view of the sensors. This fault will disappear once the area is clear.
10 - Locking Error
This indicates that the lock has not engaged correctly.
Solution
Place the doors to fully open and try to relock once again - if this is not successful please raise a call.
Door can be put to manual and closed and locked via the manual locks.
11 - BAT Capacity
The emergency battery requires attention.
Solution
Please raise a non urgent callout. Door can be closed manually and locked.
14 - VAK Defective
Solution
Please follow procedure as in number 10 for locking error.
48 - NSK/SOK Activated
The fire alarm signal has been activated to the doors.
Solution
Please reset fire alarm.
55 - Power Failure
The mains power supply to the doors has been switched off.
61 - SSK Active
Breakglass/Fire alarm/morning entry keyswitch is activating the door.
Solution
- Check morning entry key switch is in start upright position as can be pulled out once turned
- Access control could be holding signal
- Has break glass been pressed?
- Check fire panel
