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Labour Coordinator – Out of Hours (Weekend Rotational Shifts)

Due to continued growth and high demand for its services, the company is now seeking to recruit a suitable candidate to join the Service Team to cover out of hours service calls. 

record uk is the UK subsidiary of the Agta-Record Group who is among the world market leaders of automatic pedestrian door systems. The group manufactures and distributes door systems to over 40 countries worldwide.

We design, manufacture, supply, install and service automated door systems and aluminium shop-fronts throughout the UK to a wide range of organisations and clients.

Job Description:

This is is a home based role reporting to the Service Manager.  When doing the evening weekend shift the requirement would be that from 17:00 to 23:00 the mailbox would be required to be monitored and then 23:00 to 07:00 to be available to answer calls and then 07:00 to 08:00 would be reviewing of mailbox.

The main requirement of the role is to ensure all calls during out of hours are attended and completed within the client specified SLAs and to provide updates as required.

 

Key Responsibilities and Accountabilities:

Log all calls from clients on internal system and arrange labour to ensure job completion within the required timescales

Ability to work under pressure positively to achieve response times for reactive works.

Customer communication, proactive customer updates and incoming call handling

Efficient route planning of the call out engineers and ensure nearest engineer is allocated to reduce travel time.

To provide technical support to customer where possible to prevent the need for emergency call out.

Ensure Service Director and Client specific web sites are updated  and in line with SLA’s

 

KPIs

Engineer Area distance/day

 

Essential Criteria:

Good organisational skills

Excellent communication skills

Speed of thought, prioritisation and decision making skills

Good problem solving skills

Sense of urgency to work in a fast paced environment

Ability to work in a fast paced environment

 

Additional Information:

Saturday & Sunday 08:00 to 17:00 (Week 1)

Saturday & Sunday 17:00 to 08:00 (Week 2)

Contract: Permanent after 3 month probationary period

Location: Home based

To apply send your CV and covering letter to HR@recorduk.co.uk with subject heading ‘Labour Coordinator – Out of Hours’

 

Closing Date: Friday 15th March 2019

 

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