Service
When you buy a Record product, you need to have peace of mind that your investment is backed up by a professional service organisation.
At Record 247 the service arm of Record UK, we have the knowhow, technology and experience to keep your automatic in optimum condition.
With a national network of directly employed engineers, fully stocked vehicles, offices in Scotland, Yorkshire and Hampshire, a 24hr 7 day a week helpdesk, you can expect a response to match your business needs.
Our service gives a quick response, a high first time fix, and costs that are in control.
All of our engineers complete a rigorous training programme, and are qualified to inspect and maintain automatic doors to BS7036(96).
All work is logged on our service management system which is sent electronically to the engineers PDA's. All vehicles are fitted with satellite tracking systems so that we are able to assign and issue calls to the nearest engineer.
Calls update our service software via the engineers PDA's in real time so that we can accurately and efficiently update our customers of costs, incomplete calls, quotes required etc.
Our service team can advise on tailored planned maintenance programmes, sensor and safety upgrades, or modernisation of your equipment.
Contact us today
Tel: 01698 352247 Fax: 01698 354154 E-mail: service@record247.co.uk